Training Cancellation & Refund Policy
DRAFT — This policy is provided for owner and legal review. Do not publish until reviewed and approved by the business owner and legal counsel. Replace bracketed items with your actual business practices.
Online Course — Digital Access
[Owner: specify your refund window for digital products, e.g., "Due to the digital nature of this course and immediate access upon payment, refunds are not offered after course access is granted." OR specify a refund window.] Once course content is accessed, it cannot be returned.
In-Person Training — Scheduling & Cancellations
After payment, contact us within 30 days to begin scheduling your session. We will work with you to find a mutually suitable date. If we are unable to find a mutually suitable date within 90 days of your payment, you may request a full refund.
[Owner: specify your rescheduling and no-show policy, e.g., "Sessions may be rescheduled with at least 48 hours' notice. No-shows or cancellations within 48 hours may forfeit the session fee."]
Payment Plan Obligations
If you select a 2-payment plan, both payments are owed in full. The second payment is automatically charged to the same card approximately 30 days after the first. [Owner: specify what happens if a payment fails — e.g., "If the second payment fails, course access may be paused until the balance is resolved."]
Physical Products & Kits
[Owner: specify your return policy for physical products — damaged items, missing items, return window, and conditions.] See our Shipping & Returns page for details.
How to Request
To request a refund or reschedule, email queenofthebling1@yahoo.com or call (210) 573-5396.